Rainforest Reiki and Meditation (Rachel Clark), the “site” a complimentary and alternative medicine provider in British Columbia, Canada, is committed to protecting the privacy and confidentiality of your personal information and personal health information in compliance with the Personal Information Protection Act (PIPA) of British Columbia and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, as well as your rights regarding your information.

Collecting Personal Information

We collect personal information to provide you with high-quality services, and comply with legal and regulatory requirements. The purposes for collection include, but are not limited to:

• providing  services .
• Billing and processing payments, 
• Maintaining accurate  records.
• Complying with legal obligations to  regulatory bodies.

We will inform you of the purposes for collecting your information at or before the time of collection, unless the purpose is obvious or permitted by law.

Types of Information Collected

We may collect the following types of information:

• Personal Health Information: Information related to your physical or mental health, medical history, family health history, healthcare services provided, payment  information 
• Personal Information: Contact details (e.g., name, address, phone number, email), demographic information (e.g., date of birth, gender), payment information (e.g., credit card , and other information required for administrative purposes.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order and appointment information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number.

Purpose of collection: to provide services to you to fulfill our contract, to process your payment information, arrange and schedule appointments, and provide you with invoices and/or appointment confirmations, communicate with you, screen our payment processes for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Consent

We will obtain your informed consent before collecting, using, or disclosing your personal information or personal health information, except where permitted or required by law (e.g., emergency situations, public health reporting, or court orders). Consent may be expressed (e.g., written or verbal) or implied (e.g., when you provide information for obvious purposes like treatment). You have the right to withdraw consent at any time, subject to legal or contractual restrictions, by contacting our [email protected]. Withdrawal of consent may limit our ability to provide certain services.

Minors

The Site is not intended for individuals under the age of 18 (eighteen). We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request immediate deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We will not share, sell, and/or redistribute your Personal Information without your explicit written consent, other than the circumstance identified above. We do not sell, trade, or otherwise transfer your information to third parties for marketing purposes.

Safeguards

We implement reasonable physical, technical, and administrative safeguards to protect your personal information and personal health information from unauthorized access, use, disclosure, or loss. These safeguards include:

• Physical measures (e.g., locked filing cabinets, restricted access to offices).
• Technical measures (e.g., encryption, secure servers, password protection).
• Administrative measures (e.g., staff training, confidentiality agreements, access controls).
  
  

Retention and Destruction

We retain your personal information and personal health information only for as long as necessary to fulfill the identified purposes, comply with legal requirements , or resolve disputes. When information is no longer needed, we securely destroy or anonymize it in accordance with applicable laws and best practices.

Using Personal Information

We use your personal information to provide our services to you, which includes: offering services, processing payments, scheduling appointments, and keeping you up to date on new products, services, and offers.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services:

Cookies Necessary for the Functioning of the Site

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail using the details provided below:

[email protected]

Last updated: 2/2026